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In accordance with the laws and regulations cited below, Good Shepherd Community Care does not discriminate on the basis of race, color, national origin, ancestry, disability, sex, sexual orientation, gender identity, sex stereotyping, marital status, pregnancy, religion or age in admission or access to, or treatment or employment in, its programs, services and activities.
Good Shepherd Community Care provides free aids and services to people with disabilities to communicate effectively with us and provides free language services to people whose primary language is not English. If you need these services, contact our Chief Operating Officer.
A person has been designated to coordinate our efforts to comply with the U.S. Department of Health and Human Services regulations that implement the federal laws against discrimination. You may contact this person for further information about these regulations and the grievance procedure for the resolution of discrimination complaints.
Chief Operating Officer
Good Shepherd Community Care
160 Wells Avenue
Newton, MA 02459
Phone: (617) 969-6130
Fax: (617) 928-1450
Equal Employment Opportunity Commission 1-800-669-4000
The Massachusetts Department of Public Health 1-800-462-5540
U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building,
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-617-969-6130.
Chinese: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-617-831-6196 ; 1-617-969-6130.
Portuguese: ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-617-969-6130.
Russian: ВНИМАНИЕ: Если Вы говорите по-русски, то Вам доступны бесплатные услуги переводчика. Звоните по телефону (617) 981-1436.
Italian: ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-617-969-6130.
Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-617-969-6130.
Cambodian: ប្រយ័ត្ន៖ បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។ ចូរ ទូរស័ព្ទ 1-617-969-6130.
Arabic: ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 1-617-969-6130 هاتف الصم والبكم: .
French Creole: ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-617-969-6130.
Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-617-969-6130.
Polish: UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-617-969-6130.
Greek: ΠΡΟΣΟΧΗ: Αν μιλάτε ελληνικά, στη διάθεσή σας βρίσκονται υπηρεσίες γλωσσικής υποστήριξης, οι οποίες παρέχονται δωρεάν. Καλέστε 1-617-969-6130.
French: ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-617-969-6130.
Hindi: ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 1-617-969-6130.
German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdiens
"Thank you for taking good care of our family. The nurses and social worker showed so much understanding and compassion while under your care. He passed away comfortably and peacefully at home." - Family member of a patient
"We all wish to express our sincere, heartfelt appreciation to you and all the staff involved in helping us be able to keep mom at home. Without the support and caring shown by all of you, we would not have been able to honor her wishes." -Family member of a patient
"Everyone treated our dad with kindness, knowledge and respect. And, most importantly, the help and advice were provided in a timely way, which made it possible for us to make intelligent decisions in difficult and painful circumstances." - Family member of a patient
"On behalf of our mother, we would like to thank you all so very much for all the love, support and expert help we received. Everyone we encountered was supportive to our family." - Family member of a patient
"Thank you for all you did for our father. You are all amazing and compassionate! We admire your commitment to all of those patients and families who you touch every day!" - Family member
"The Good Shepherd team helped my mom to live her best life. Everyone was so caring, compassionate and knowledgeable - it was a pleasure to work with them to help her through some difficult times. They were there every step of the way to answer questions, offer comfort and advice, and care for her physically, emotionally and spiritually." - Family member of a patient
"We never could have gotten through the last month without the incredible support, kind words and guidance from Good Shepherd. You made my mom’s end of life the best it could possibly have been." - Family member
"We are very grateful for the loving care you gave to our sister. The comfort and communication you also provided us was very appreciated. Your community is very impressive and we were so relieved that you were involved and loving to her in her final days." - Family member