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This notice describes how medical information about you may be used and disclosed and how you can get access to this information.
Please review it carefully.
Our Responsibilities: Good Shepherd Community Care is required by law to protect the privacy of your health information. We are required to provide you with this Notice of Privacy Practices to describe our legal duties and your rights with respect to your protected health information. We are also required to abide by the terms of this notice which is currently in effect, and to notify you in the event of a breach of your unsecured health information.
How We May Use and Disclose Your Health Information: The following describes the ways we may use and disclose your health information for treatment, payment and healthcare operations:
Treatment: Good Shepherd Community Care may use and disclose your health information to coordinate care within the organization and with others involved in your care, such as your attending physician, members of the organization’s interdisciplinary team and other healthcare professionals who have agreed to assist us in coordinating your care. For example, we may disclose your health information to a physician involved in your care who needs information about your symptoms to prescribe appropriate medications.
Payment: Good Shepherd Community Care may use and disclose your health information so that we or others may bill and receive payment for the care you receive from us. For example, we may be required by your health insurer to provide information regarding your healthcare status, your need for care and the care that Good Shepherd Community Care intends to provide to you so that the insurer will reimburse you or Good Shepherd for services provided and received.
Healthcare Operations: Good Shepherd Community Care may use and disclose health information for its own operations to facilitate the functioning of the organization and as necessary to provide quality care to all of our patients. Healthcare operations may include such activities as:
For example, Good Shepherd Community Care may use your health information to evaluate its performance, combine your health information with other patients in evaluating how to more effectively serve all patients, or disclose your health information to members of the organization’s workforce for training purposes.
As Required by Law: We will disclose your health information when we are required to do so by any Federal, State or local law.
Public Health Risks: We may disclose your health information for public activities and purposes in order to:
Abuse, Neglect Or Domestic Violence: We are allowed to notify government authorities if we believe a patient or other individual is the victim of abuse, neglect or domestic violence. We will make this disclosure only when specifically required or authorized by law or when the patient agrees to the disclosure.
Health Oversight Activities: We may disclose your health information to a health oversight agency for activities including audits, civil administrative or criminal investigations, inspections, licensure or disciplinary action. However, we may not disclose your health information if you are the subject of an investigation and your health information is not directly related to your receipt of healthcare or public benefits.
Judicial And Administrative Proceedings: We may disclose your health information in the course of any judicial or administrative proceeding in response to an order of a court or administrative tribunal as expressly authorized by such order or in response to a subpoena, discovery request or other lawful process, but only when we make reasonable efforts to either notify you about the request or to obtain an order protecting your health information.
Law Enforcement: As permitted or required by State law, we may disclose your health information to a law enforcement official for certain law enforcement purposes as follows:
Coroners And Medical Examiners: We may disclose your health information to coroners and medical examiners for purposes of determining your cause of death or for other duties, as authorized by law.
Funeral Directors: We may disclose your health information to funeral directors consistent with applicable law and, if necessary, to carry out their duties with respect to your funeral arrangements. If necessary to carry out their duties, we may disclose your health information prior to and in reasonable anticipation of your death.
Organ, Eye Or Tissue Donation: We may use or disclose your health information to organ procurement organizations or other entities engaged in the procurement, banking or transplantation of organs, eyes or tissue for the purpose of facilitating the donation and transplantation.
Research Purposes: We may, under certain circumstances, use and disclose your health information for research purposes. Before we disclose any of your health information for research purposes, the project will be subject to an extensive approval process. This process includes evaluating a proposed research project and its use of health information and trying to balance the research needs with your need for privacy. Before we use or disclose health information for research, the project will have been approved through this research approval process. Additionally, when it is necessary for research purposes and so long as the health information does not leave our organization, we may disclose your health information to researchers preparing to conduct a research project, for example, to help the researchers look for individuals with specific health needs. Lastly, if certain criteria are met, we may disclose your health information to researchers after your death when it is necessary for research purposes.
Limited Data Set: We may use or disclose a limited data set of your health information, that is, a subset of your health information for which all identifying information has been removed, for purposes of research, public health, or healthcare operations. Prior to our release, any recipient of that limited data set must agree to appropriately safeguard your health information.
Serious Threat To Health Or Safety: We may, consistent with applicable law and ethical standards of conduct, disclose your health information if, in good faith, we believe that such disclosure is necessary to prevent or lessen a serious and imminent threat to your health or safety or to the health and safety of the public.
Specified Government Functions: In certain circumstances, Federal regulations authorize us to use or disclose your health information to facilitate specified government functions relating to military and veterans, national security and intelligence activities, protective services for the President and others, medical suitability determinations and inmates and law enforcement custody.
Worker's Compensation: We may release your health information for worker's compensation or similar programs.
Persons Involved in Your Care: When appropriate, we may share your health information with a family member, other relative or any other person you identify if that person is involved in your care and the information is relevant to your care or the payment of your care. If you reside in an assisted living residence, we may share information with the staff of that residence. We also may notify your family about your location or general condition or disclose such information to an entity assisting in a disaster relief effort. You may ask us at any time not to disclose your health information to any person(s) involved in your care. We will agree to your request unless circumstances constitute an emergency or if the patient is a minor.
Fundraising Activities: Good Shepherd Community Care or our business associate may use information about you, including your name, address, telephone number and the dates you received care, in order to contact you for fundraising purposes. You have the right to opt-out of receiving these communications from us. If you do not want us to contact you for fundraising purposes, notify Jennifer Sax, Director of Communications at (617) 969-6130 and indicate that you do not wish to receive fundraising communications.
Other than the permitted uses and disclosures described above, Good Shepherd Community Care will not use or disclose your health information without an authorization signed by you or your personal representative. If you or your representative sign a written authorization allowing us to use or disclose your health information, you may cancel the authorization (in writing) at any time. If you cancel your authorization, we will follow your instructions except to the extent that we have already relied upon your authorization and taken action.
The following uses and disclosures for your health information will only be made with your signed authorization:
You have the following rights regarding your health information:
Changes to This Notice: Good Shepherd Community Care reserves the right to change this notice. We reserve the right to make the revised notice effective for health information we already have about you, as well as any health information we receive in the future. We will post a copy of the current notice in a clear and prominent location to which you have access. The notice also is available to you upon request. The notice contains, at the end of this document, the effective date. In addition, if we revise the notice, we will offer you a copy of the current notice in effect.
If You Have Any Questions Regarding This Notice: Good Shepherd Community Care has designated the Director of Communications as its contact person for all issues regarding patient privacy and your rights under the Federal privacy standards. You may contact this person at (617) 969-6130 or 160 Wells Avenue, Newton, MA 02459.
Complaints: You or your personal representative have the right to express complaints to Good Shepherd Community Care and to the Secretary of the U.S. Department of Health and Human Services if you or your representative believe that your privacy rights have been violated. Any complaints to the organization should be made in writing to the Director of Communications at 160 Wells Avenue, Newton, MA 02459. We encourage you to express any concerns you may have regarding the privacy of your information. You will not be penalized in any way for filing a complaint.
Effective Date: This Notice is effective June 2019.
Jennifer Sax, Privacy Official
Good Shepherd Community Care
160 Wells Avenue
Newton, MA 02459
Phone: (617) 969-6130
Fax: (617) 928-1450
*Please note that periodically Good Shepherd holds an Evening of Remembrance. At this event, we read the names of patients who have recently died and the names of these patients are displayed on our memorial panels. If you are uncomfortable having your name/your loved one's name read at this event or displayed on our panels, please inform a Good Shepherd team member.
"Thank you for taking good care of our family. The nurses and social worker showed so much understanding and compassion while under your care. He passed away comfortably and peacefully at home." - Family member of a patient
"We all wish to express our sincere, heartfelt appreciation to you and all the staff involved in helping us be able to keep mom at home. Without the support and caring shown by all of you, we would not have been able to honor her wishes." -Family member of a patient
"Everyone treated our dad with kindness, knowledge and respect. And, most importantly, the help and advice were provided in a timely way, which made it possible for us to make intelligent decisions in difficult and painful circumstances." - Family member of a patient
"On behalf of our mother, we would like to thank you all so very much for all the love, support and expert help we received. Everyone we encountered was supportive to our family." - Family member of a patient
"Thank you for all you did for our father. You are all amazing and compassionate! We admire your commitment to all of those patients and families who you touch every day!" - Family member
"The Good Shepherd team helped my mom to live her best life. Everyone was so caring, compassionate and knowledgeable - it was a pleasure to work with them to help her through some difficult times. They were there every step of the way to answer questions, offer comfort and advice, and care for her physically, emotionally and spiritually." - Family member of a patient
"We never could have gotten through the last month without the incredible support, kind words and guidance from Good Shepherd. You made my mom’s end of life the best it could possibly have been." - Family member
"We are very grateful for the loving care you gave to our sister. The comfort and communication you also provided us was very appreciated. Your community is very impressive and we were so relieved that you were involved and loving to her in her final days." - Family member